BT YouView Box Hard Drive Replacement

In this guide we show you how to repair your BT YouView box by replacing the hard disk drive (HDD) inside it. This will cure the clicking/buzzing fault that stops your YouView box from booting up due to a failed hard drive.


This guide covers the 500Gb models made by Humax for BT. These are labelled underneath with the Model Name of either ‘DTR-T2100’ or ‘DTR-T2110’. This might also applicable to the similar looking 4K Ultra HD BT YouView boxes (DTR-T4000) which have a 1TB hard drive fitted, and the Plusnet 500Gb YouView boxes (Humax DTR-T2120). You might also be able to upgrade your 500Gb box to a 1Tb hard drive or higher though this has not been tested.


Note: Replacing the hard drive in your YouView box means you will lose all the recordings on your old hard drive. This is obvious if the old hard disk is broken, but if you are just upgrading your box with a larger hard drive then this will become ‘married’ to the box and your original drive will become ‘unmarried’. If you put the original drive back in the YouView box later it might be wiped and reformatted automatically.

First off, disconnect all cables from your YouView box and using a cross-head (Philips) screwdriver remove the screw on the back panel above the SCART socket.


Turn the box over so it is bottom up and using a knife peel off the warranty sticker shown below:


Remove the four screws then turn the box the right way up before removing the lid.


Carefully lift the lid up, revealing the insides, but don’t yank the cable connecting the lid to the PCB!

Gently disconnect the cable from the lid where it connects to the main PCB.

Now you can see the original YouView hard drive. AV grade drives for audio-video usage are fitted to these boxes, designed to be quiet with low energy consumption but also supporting multiple, simultaneous high-definition data streams. Below is a photo of the original YouView drive which is a 500Gb Western Digital disk from their AV-25 range. These are audio-visual drives and as you can see from the datasheet here they are very quiet and consume little power. The part number for the 500Gb drive is WD5000LUCT and the drives are still available brand new from eBay here.


Remove the screw in the middle of the PCB and one near the front panel.

Refit the lid loosely and turn the box over.

Remove the bottom of the box leaving the PCB resting inside the lid.

You can now remove the 4 screws holding the hard drive in place. They will only unscrew partially i.e. they won’t fully emerge from their rubber mounts but they will release the drive.

Put the bottom back on the box loosely and turn the box upright again. Remove the lid.

You can now lift out the old hard drive, carefully sliding it away from its connector, and fit the new one which is available new on eBay here.

More photos coming soon…

Reassemble the box, remembering to plug in the cable between lid and PCB.

Once reassembled your box will need to be re-initialised by powering it up into maintenance mode.

Make sure the physical power switch on the back of the box is switched off, then reconnect all the cables to the box. Switch on your TV and select the correct input for your YouView box so you can see what the box is doing.

Switch on the power to your box and you should get a red light appear on the front.

Press and keep holding the ‘down’ arrow button on top of the box for 5 seconds until ‘Enter Maintenance Mode Y/N’ appears on the TV screen. Release the down button and press the power button to say yes.

After a few minutes you will be greeted by the hidden maintenance screen. Choose the first option – Software Reset. This will restart your box, initialise the new hard drive and run through the setup procedure for the box.

You should now have a fully repaired YouView box!

Please leave and tips, comments or questions about replacing YouView hard drives below.

6 thoughts on “BT YouView Box Hard Drive Replacement

  1. Awesome advice! Worked a treat for my youview box thanks 😁

  2. Hi
    Thanks for the info – I have changed the drive but the maintenance mode does not some up – does the disk have to be formatted? And if so to what format please? Thanks, M

    1. Hi Miles, you might find that the drive does not need formatting from maintenance mode. After a few minutes of powering it on, does the Youview box work normally? Or is there a message on the TV screen?

  3. Just replaced youview box hard drive following your easy to follow instructions.
    Works fine now.
    Many thanks.

  4. Hi, do you know what the maximum supported drive size is? I was thinking of replacing the 500gb drive in my youview+ box with a 3tb western digital purple drive. Any feedback welcome- thanks

    1. The maximum is probably 1Tb or 2Tb as there is some sort of addressing limit on some computer systems for drives above 2Tb. Make sure it’s a drive suitable for AV, CCTV or PVR use such as the Western Digital AV drives. Some people have had success with a 1Tb drive.

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